WSQ Diploma in Tourism (Events Management and Operations) – Duration 16 days to complete
*Due to the recent covid-19 new ruling, all modules will be conducted via Home-Based Learning (HBL). Devices required for HBL: PC/Laptop with webcam to submit assessments. Those without webcam can use a second device such as a mobile phone or tablet to act as a webcam.
💸Grant & Subsidy from 🔥 Government
🌈From 1st July onwards, all Singaporeans (Individual sponsored and SME Sponsored) and must be above 👴 40 yrs old in order to get max.subsidy at 90%.
Learners will pay balance 10% course fee.
✔️For Individual Sponsored
For Singaporeans below 40yrs old, course fee is 50% subsidy and Learners have to pay 50%
✔️All Singaporeans learners upon completion of each WSQ Diploma course are entilted for 💸Qualification Award.
- Events Planning and Management
- Sponsorship Management
- Delegates and Participants Management
- Vendor Management
- Crowd Control and Planning
- Accident and Incident Response Management
- Strategies for Winning and Retaining Customers
- SkillsFuture for Digital Workplace
Course Content
Events Planning and Management
At the end of this module, participants are expected to be able to develop, manage and execute event plans according to agreed timelines and budgetary requirements. As well as manage implementation of integrated plans for multiple events to ensure cohesive planning.
Contents of this module:
Develop event plans for relationship building, celebration, fund-raising, media and other public relations objectives
Manage events according to agreed timelines as well as budgetary requirements
Outline the details and mechanics of events
Manage the coordination of event logistics and setup such as event schedules and venue layout and dressing
Establish performance metrics to evaluate the effectiveness of events planning and management
Keep up-to-date market trends, consumer events schedules and venue preferences
Assess and respond to the need for adjustments to event plans
Sponsorship Management
Identify sponsorship requirements and organise activities according to sponsorship and financial parameters. Facilitate acquisition of sponsorship opportunities and timely execution of sponsorship agreements.
Course Content:
- Sponsorship management strategies
- Potential sponsorship opportunities and sources of finance
- Protocols for sponsor contact
- Strategies for sponsorship programmes
- Techniques for sponsorship proposal development
- Legal and ethical requirements of sponsorship
- Techniques to measure and evaluate impact of sponsorships
Delegates and Participants Management
Manage policies and procedures for the management, registration and engagement of participants, including participants’ travel management. Develop procedures to manage participants.
Course Content:
- Develop organisational procedures for participant’s travel schedule
- Develop contingency plans for travel risks
- Facilitate acquisition of optimal agreements with vendors and suppliers
- Develop communications strategies for distribution of travel information
- Review travel arrangements based on feedback from participants
- Review proposed recommendations for future travel
- Develop registration procedures
- Develop contingency plans to manage high volume of registrations
- Develop registration area safety and access procedures
- Review registration processes based on feedback from participants
Vendor Management
Manage vendor relationships by ensuring performance as per contracts, operations within standards established by the organisation such as adherence to safety, security, compliance standards. Develop and sustain vendor relationships and manage vendor performance.
Course Content:
- Sustain smooth interactions and relationships with vendors
- Determine and set clear parameters and expectations of vendors’ roles and responsibilities
- Negotiate with vendors to align interests and/or goals and arrive at mutually-beneficial arrangements
- Analyse vendor service delivery and performance levels in line with key performance indicators, and provide performance feedback
- Resolve complaints and quality or service issues with vendors
- Evaluate the impact of contractual issues and problems on the organisation, and determine if a major contractual breach has occurred
- Manage vendors’ performance against standards and benchmarks
Crowd Control and Planning
Manage crowd control within defined boundaries including crowd control planning and risk mitigation strategies. Develop plans and procedures for effective crowd control.
Course Content:
- Develop estimates for expected crowd turnout for events
- Review safety and security requirements for events and venues
- Develop crowd control plans and procedures
- Develop traffic control plans and procedures
- Develop vehicle incidents and accidents response plans and procedures
- Develop emergency crowd control plans and procedures
- Facilitate conduct of emergency drills
- Execute crisis management plans
Accident and Incident Response Management
Deploy tools, procedures and resources to respond to accidents and incidents efficiently. Oversee the management of accidents and incidents, from planning to command and control in emergency response centres.
Course Content:
- Establish control zones and/or emergency response centre to manage incidents and accidents
- Act as incident commander by applying relevant strategies of emergency operations
- Develop tactical plans to maintain control of emergency and incident sites
- Evaluate on-site accident and incident response capabilities
- Develop processes to coordinate accident and incident response plans with relevant
- Review incident summary reports to identify areas of improvement
- Conduct training and coaching to employees on incident management procedures
- Conduct regular exercises and reviews to maintain incident preparedness and responsiveness
Strategies for Winning and Retaining Customers
Deploy tools, procedures and resources to respond to accidents and incidents efficiently. Oversee the management of accidents and incidents, from planning to command and control in emergency response centres.
Course Content:
- Establish control zones and/or emergency response centre to manage incidents and accidents
- Act as incident commander by applying relevant strategies of emergency operations
- Develop tactical plans to maintain control of emergency and incident sites
- Evaluate on-site accident and incident response capabilities
- Develop processes to coordinate accident and incident response plans with relevant
- Review incident summary reports to identify areas of improvement
- Conduct training and coaching to employees on incident management procedures
- Conduct regular exercises and reviews to maintain incident preparedness and responsiveness
Methodology:
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments.
The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Learning Outcomes:
Determine the objectives, features and functions of events for purpose such as relationship building, celebration, fund-raising, media and other public relations
Select the event venue based on the features, capacity as well as the style of venue setting for various events
Develop the event plan based on the objectives, timelines and financial budget, with consideration to details and mechanics such as technical equipment, personnel involved in the event flow, regulations and compliance, and key environmental and social impacts
Manage an event according to agreed timelines and financial budget, coordinate the event schedule and venue setup schedule, as well as assess and respond to the adjustments of the event plan
Establish performance metrics to evaluate the effectiveness of the events planning and management
Target Participants:
Event, Project, Event Operations Manager/Assistant Manager, Supervisor, Team Lead in organizing events
Industry practitioners who have the relevant work experience from other related industry or sectors wanting to enhance their skills and knowledge pertaining to the BTMICE industry
Career switchers with managerial or leadership experience, or individuals in other related industry or sectors wanting to expand their job portfolio or are seeking national certification/qualification
Total Training Hours: 16 hours
Registration Closing Date: 7 days before course commencement
Assessment & Certification:
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Certificate of Proficiency.
Detailed Course Fees
WSQ Diploma in Tourism (Event Management & Operations)
Home-Based Learning
Weekday Class: 9am – 6pm
| Course Name | Duration (HR) | Course Date | Course Fee | 10% (Including GST) | |
|---|---|---|---|---|---|
| 1 | Event Planning & Management | 16 | Ask | $480.00 | $81.60 |
| 2 | Sponsorship Management | 16 | Ask | $480.00 | $81.60 |
| 3 | Delegates and Participants Management | 16 | Ask | $480.00 | $81.60 |
| 4 | Vendor Management | 16 | Ask | $480.00 | $81.60 |
| 5 | Crowd Control and Planning | 16 | Ask | $480.00 | $81.60 |
| 6 | Accident and Incident Response Management | 16 | Ask | $480.00 | $81.60 |
| 7 | Strategies for Winning and Retaining Customers | 16.5 | Ask | $750.00 | $127.50 |
| Total | $3,630.00 | $617.10 |